Refund Policy 

Last Updated: [October 25, 2025]

At Desi Reads, we are committed to both providing an exceptional, high-value product and ensuring a transparent, secure shopping experience. Please read our policy on refunds and payment security below.

1. Payment Security & Data Protection

Your security and privacy are our highest priority. When you purchase the Desi Reads All-in-One E-book & Audiobook Package, you can proceed with complete confidence:

• Exclusive Use of PayPal Gateway: For the best and most secure customer experience, we exclusively use PayPal as our payment gateway. PayPal is a globally trusted leader in secure online payments, providing robust protection for your transaction.

• No Card Details Recorded: When you make a purchase, the entire transaction is processed securely on PayPal's encrypted servers. Desi Reads never sees, records, or stores any of your financial information, including credit card numbers, debit card numbers, or bank details.

• Customer Money Protection: By using PayPal, your money is fully protected by their buyer protection policies. You receive a trusted, secure service backed by PayPal’s world-class security measures.

2. General Refund Policy for Digital Goods

The Desi Reads package provides you with lifetime access to over 100 premium e-books and audiobooks, a collection valued at over $2,000 USD. Due to the immediate, non-returnable nature of this digital delivery, our policy is as follows:

• Strict No-Refund Rule: All sales of the Desi Reads All-in-One E-book & Audiobook Package are final and non-refundable once the purchase is complete and the download link has been successfully delivered to your provided email address. This policy protects the value of the digital intellectual property from fraudulent claims after files have been accessed.

• No Buyer's Remorse Refunds: We do not offer refunds if you change your mind, purchased the product by mistake, or claim not to have read the Terms of Service.

3. Technical Failure Guarantee (The Only Exception)

We stand by the quality and accessibility of our digital files. If a technical issue prevents you from accessing the product, we guarantee a resolution.

• Immediate Support: If you experience a genuine technical error (such as a broken download link, file corruption, or an issue with the download process itself), please contact our support team immediately at support@desireads.com.

• Resolution Promise: We commit to resolving the technical issue and ensuring you gain full access to your files within 48 hours of receiving your support request.

• Refund Condition: A refund will only be issued if our support team confirms a technical failure on our side that cannot be resolved, and the refund request is submitted within 7 days of the original purchase date.

4. How to Request Technical Support

If you have trouble downloading or accessing your files, please contact us with the following information:

• support@desireads.com

• Whastapp : +63 912 503 9334 / +1 (850) 961-1725

1. Your full name and the email address used for the purchase.

2. Your PayPal Transaction ID.

3. A detailed description (with screenshots, if possible) of the specific error you are encountering.

We look forward to ensuring you have a seamless experience with Desi Reads!